Terms of service

INTRODUCTION

These Terms & Conditions serve as a legal agreement between WHP Jewellers and all users accessing our website. By engaging with our platform, you confirm that you have read, understood, and agreed to all terms stated herein. If you do not agree with any part of these terms, we advise you to refrain from using our website. These terms apply to all visitors, users, and customers who access our services.

ELIGIBILITY

To purchase www.whpjewellers.com, you must be at least 18 years old or have the consent of a legal guardian. By using our website, you represent and warrant that you meet this eligibility requirement. We reserve the right to deny access to any user found to be violating this condition or engaging in fraudulent activities.

PRODUCT INFORMATION & PRICING

At WHP Jewellers, we strive to provide accurate and up-to-date information about our products, including descriptions, images, and prices. However, errors may sometimes occur, including typographical errors, inaccuracies, or omissions in product descriptions or pricing. We reserve the right to correct any errors and update product details at our sole discretion, without prior notice.

Product prices are subject to change without prior notice. In the event of an incorrect price listing, we reserve the right to cancel an order before dispatch. If your order is cancelled due to pricing errors, a full refund will be processed to your original payment method.

ORDERING & PAYMENT

All orders placed on www.whpjewellers.com are subject to acceptance and availability. Once an order is placed, customers will receive a confirmation email with the order details. However, this does not guarantee acceptance of the order. We reserve the right to cancel or refuse an order at any time due to stock unavailability, incorrect billing details, or suspected fraudulent transactions.

We accept payments through multiple methods, including credit/debit cards, UPI, and net banking. Orders will only be processed upon successful payment confirmation. If a payment failure occurs, customers should retry or contact their bank for further assistance.

Cash on Delivery (COD)

COD transactions are available for orders up to ₹49,999. PAN card details are mandatory for billing amounts exceeding ₹2,00,000, in compliance with RBI guidelines.

DISCOUNT VOUCHER & GIFT CARD TERMS & CONDITIONS

The Discount Voucher or Gift Card can be used on the WHP website. To avail of the discount, customers must provide a valid coupon code or physical voucher at the time of purchase. This voucher cannot be combined with any other existing discounts, promotions, or special offers. Additionally, the voucher has no cash value and cannot be exchanged for cash or credit.

Any remaining balance after applying the voucher must be settled using accepted payment methods, including e-wallets, credit/debit cards, or cash. Vouchers are non-refundable and cannot be exchanged for cash under any circumstances. All standard WHP terms and policies, including returns and refunds, continue to apply. The use of vouchers is subject to WHP’s rules and regulations.

WHP reserves the right to modify, update, or amend these terms at its sole discretion. Each voucher is valid for single use only.

Gold Monthly Scheme Policy

Our Gold Monthly Scheme provides flexible tenure options of 11, 17, or 23 months. Customers can begin making purchases from the first day of the 11th, 17th, or 23rd month, according to the selected tenure. The tenure is calculated from the date the scheme commences, and customers must complete their purchase transactions within six months of the maturity date.

Upon completing the scheme, customers will qualify for a loyalty discount, which will be applied to the final invoice. The discount benefits vary based on the type of purchase. Customers choosing bullion purchases will receive a discount equivalent to 60% of one installment amount. For gold jewellery purchases, the discount will be 75% of one installment amount, while for diamond jewellery purchases, it will be 100% of one installment amount.

This scheme applies to website purchases. The loyalty discount cannot be converted to cash or transferred. WHP reserves the right to modify or discontinue the scheme at its discretion. Customers can visit the nearest store or contact our customer support team for further details.

SHIPPING & DELIVERY

We are committed to ensuring that all orders are shipped within the estimated delivery timeline mentioned during checkout. However, unforeseen circumstances such as weather conditions, courier service delays, or regional restrictions may impact delivery times. Customers will be notified of any significant delays via email or phone.

To ensure successful delivery, customers must provide accurate shipping details. WHP Jewellers is not responsible for delays or losses caused due to incorrect address information. In case of an undelivered order, customers can contact our support team for assistance.

Shipping Partners:

Orders are shipped via leading courier services such as:

Ø  Blue Dart

Ø  Sequel

Ø  Speed Post (India Post)

You can track your shipment online once it is dispatched.

 

RETURNS, REFUNDS & EXCHANGES

We understand that sometimes a product may not meet your expectations. To make your shopping experience smooth, we offer a flexible return and exchange policy. Items must be returned in their original, unused condition along with packaging and invoice within the stipulated return period 7 business days.

Please note that custom-made or personalized jewellery pieces are non-refundable and non-exchangeable. Refunds are processed only after a thorough quality inspection of the returned product. The refund amount will be credited back to the original payment method within 7 business days.

VIRTUAL TRY-ON

To enhance your shopping experience, we offer a Virtual Try-On feature, allowing you to see how our jewellery pieces look on you before making a purchase. This feature is designed to help you make informed decisions with confidence. Please note that the Virtual Try-On experience may vary based on device compatibility and lighting conditions. WHP Jewellers is not responsible for discrepancies between the virtual preview and the actual product.

TRY AT HOME

Our Try at Home service is available for select locations and pin codes. Customers can check availability by contacting customer support. This service allows customers to try selected jewellery pieces before purchasing.

The service is limited to eligible locations, and customers must provide a valid address and ID for verification. The number of pieces available for trial is determined by our customer care team based on availability and location. Appointments must be scheduled in advance, and cancellations should be informed promptly. WHP Jewellers reserves the right to approve or cancel requests at its discretion.

Jewellery must be handled with care and returned in the same condition. Any damage may result in additional charges. Try at Home does not guarantee product reservation, and availability may change. WHP Jewellers may modify or discontinue this service at any time. For details, visit our website or contact customer support.

LIFETIME EXCHANGE & BUYBACK

As part of our commitment to quality, we offer a lifetime exchange policy on select jewellery pieces. The exchange value will be calculated based on the current gold rate. Customers opting for buyback services must note that deductions for making charges, taxes, and other applicable fees will be applied as per company policies.

WARRANTY & REPAIRS

We take immense pride in the craftsmanship of our jewellery. To assure our customers of quality, we offer a [Insert Duration] warranty on eligible products. This warranty covers manufacturing defects but does not include accidental damage, normal wear and tear, or mishandling of the product.

For repairs outside the warranty period, customers can avail of our paid repair services. Repair charges will be determined based on the extent of damage and required restoration work.

INTELLECTUAL PROPERTY

All content available on www.whpjewellers.com, including text, images, logos, designs, and website structure, is the intellectual property of WHP Jewellers. Unauthorized use, reproduction, or distribution of our content is strictly prohibited and may result in legal action.

LIMITATION OF LIABILITY

WHP Jewellers shall not be held responsible for any losses or damages arising from to misuse, mishandling, or improper care of our products. We do not assume liability for indirect or consequential damage from product use or website interactions.

GOVERNING LAW & DISPUTE RESOLUTION

These Terms & Conditions shall be governed by the laws of India. Any disputes arising out of or related to the use of our website or services shall be subject to the jurisdiction of the courts in Mumbai. Customers are encouraged to reach out to our support team to resolve disputes amicably before initiating legal action.

PRIVACY POLICY

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, store, and process your personal information. By using our website, you consent to our privacy practices.

PROHIBITED USES

Users are strictly prohibited from engaging in fraudulent activities, unauthorized transactions, or actions violating laws and regulations. Spamming, hacking, or attempting to gain unauthorized access to our systems is also strictly forbidden.

THIRD-PARTY LINKS

Our website may contain links to third-party websites for customer convenience. WHP Jewellers does not endorse or control third-party content and shall not be responsible for any transactions or interactions made on such platforms. Customers are advised to review third-party policies before engaging with them.

CHANGES TO TERMS & CONDITIONS

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Customers are encouraged to review this page periodically. Continued use of our website constitutes acceptance of the updated terms.